KNOW THE FAQS
We offer several ways to communicate with our Agents
Toll-Free, Online Chat, Email
24 hours a day, 7 days a week
What is this charge on my credit card statement?
If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.
How will the fees be displayed on my financial statement?
Your credit card statement will be discreetly billed as stetpe.com The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined. Discretion and privacy are extremely important to us!.
How often will I be billed?
Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.
All memberships will automatically renew monthly, for your convenience, until cancelled.
Disputing a charge
We offer refunds, no questions asking. There is no need to contact your bank, or credit card company, directly to process a chargeback. This type of procedure is very time-consuming and can delay funds from being returned to you. Contact us directly, and we will issue you a refund without any complications or delays.
Refunds & Cancellations
All cancellations and/or refunds are issued upon request.
If a customer wishes to cancel a membership or requires a refund, no matter the reason, they may cancel at any time.
Our customer service center is available to assist our customers 24 hours a day, 7 days a week.
* Please allow 3-5 business days for the funds to be returned *
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.
Reach Out To Us:
Phone: (888) 288-2025
Why do you ask for my email and mailing address?
The reason we ask for your mailing address is because the credit card/financial institutions require us to obtain that information. We will not email or send you any paper correspondence.
I tried to sign up, but my credit card was rejected. Why?
There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.
What if I forgot my username/password?
No problem! Click here to go to our password retrieval section.
What can I do if my username and password do not work?
There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.