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Issues? No Problem!

We appreciate you taking the time to visit our website today. Our customer service center is here to help you with any questions you may have regarding your membership. All inquiries are handled quickly and privately. Our live agents are here to help you with any issues pertaining to billing concerns, password or username updates/changes, technical issues or anything else you may require.

Billing & Financial Inquiries

Charges on your financial statement

If our website name appeared on your credit card statement, then your credit card was used directly to purchase a subscription to a website with monthly membership payments. The business name affiliated with the charges on your credit card statement may be different than the website name that was joined for privacy reasons, so give us a call to explain. Reach out to our customer service team to cancel your account, process refunds, and terminate any future automatic billing charges.

Issuing a chargeback or disputing a charge

There is no reason to charge back a transaction with your financial institution/bank directly.
Contact us directly and we will process a refund immediately if you are not satisfied.
Contacting your bank may result in extended delays and fees. Please note, if you do choose to charge back a transaction, it is our policy to prohibit any future membership to our website. Our services are always available to you at no charge.

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